Since we're talking about the good there is one fairly recent event that stands out to me. Back in December I won a lot with Sterling Sports Auctions, received my invoice and paid it. Not long after that I got an email stating that $4 had been refunded to me with this note:
Quote:
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I was able to ship a little cheaper than expected. Thanks Lee
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$4 might not seem like much in the grand scheme of things... but it's little gestures like that which make a big impression on me.