30+ messages? He sounds like trouble, or unstable at least, with too much time on his hands. I'd expect that he can't be fully satisfied, even if you offered a partial refund. I am not a seller so I can only give you my feelings here, but I would either offer a full refund and be clear and done with it or offer that he keep it as it is. i don't believe partial refunds are expected or required, as that is subjective between buyer and seller.
Good Luck. From a long time buyer standpoint, a seller with 1 or even a few negatives among 100s or 1000s of positives isn't even that big of a factor for me. It would depend on the specifics noted, but I wouldn't sweat it. Eventually someone will drop a negative on even the best of sellers. That is a reality of the system.
Quote:
Originally Posted by Iwantmorecards77
Not trying to hijack the thread - but I have a similar issue, though I am the seller.
I recently sold a $200+ modern hockey card. I advertised the card as NM-MT. Two weeks after the auction, the buyer paid and I shipped it out. (I'm patient, I guess.) The card was placed in a penny sleeve, top loader (with small piece of tape w/removable tab on top) - then placed in a team set bag. Card was sandwiched between 2 thick pieces of cardboard and taped. Then - it was placed between 4 more layers of thick cardboard (two on each side) then taped up in a weather resistant bubble mailer.
The item was marked as received/delivered on the 20th. 2-3 days later, the buyer points out a surface imperfection (indentation.) I told him I didn't catch it when I inspected it, nor could I see it in the high res scan I provided in the auction. Immediately, I offered a full refund upon return of the card. I don't want any unhappy customers.
He declined - and said he just wanted to let me know. He said the card was nice and wanted to keep it. ...I though it was over.
Then, last night - his tone had changed. He questioned my storage process (card has been in a top loader, top-up, in a 3500 count box and in a floor safe for several years.) Nothing was laying on the card's surface. His second message (he sent 2 before I could even respond) - he said he will return it.
I addressed his storage concerns, and told him the full refund was fine. Send the card back - and he'll get his money back.
..then he changed his mind again. He wants the card - but wants a partial refund. With 30 or so messages from him in all - he's obviously one that cares very much about his cards and I could tell he's upset with the purchase. I feel it's best he just returns it and I give him a full refund - as I had offered 2 times - and as he implied when he said he was going to return it.
I suppose my question is - am I obligated to meet his request for a partial refund? I feel really uncomfortable about this whole thing and would really prefer the card returned, and I give him a 100% refund. It seems as if he's refusing to send back the card - yet wants a partial refund.
With 780 (100% positive) feedback - I've never been in this situation. He's accusing me of knowing about this imperfection - and also accusing me of accusing him of creating a story. (lol) Funny thing is - he has over 300 (100% positive) feedback - so it seems we have two legit eBay customers here!
In all reality - I never noticed this imperfection and never had any issue with offering him a full refund.
Any suggestions? It would be greatly appreciated.
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