If they are truly that unorganized, I don't think you can even begin to count on getting all of your items returned safely.
I have heard plenty of auction house horror stories, but these are by far the worst. When your items are all split-up and COAs are separated from the corresponding merchandise, it's a nightmare to clean up. Good thing you documented everything you had sent them, or this would be even worse.
It sounds like this will be a very long, drawn-out miserable ordeal. Hope that somehow you are made whole in the end (as unlikely as that now seems).
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