Quote:
Originally Posted by Touch'EmAll
Seems like this price move would turn away business. Gee, I own a small business and that's the last thing I would want to do - turn away business. If you don't take care of the customer (friendly, professional, quality service, charge reasonable) somebody else will.
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I've used this many times before as well because it's so true. I almost never raise prices while my vendors constantly do.
I rely on Raving Fans as customers and word of mouth. I'm not taking on anymore clients unless they are a "Brand" or own multiple brands" anyway. I'm down shifting but seem to set records month after month. Frankly, it's killing me. Maybe I should double prices and weed out the riff raff. Every time I have raised prices, nobody blinks and have never lost a customer in 21 years. Nah, They probably won't leave...
Also, use this line when it comes to relationships with our wives.
"If you don't service the customer, someone else will."