[KMayUSA6060]

Originally Posted by h2oya311

I’m sorry you had a bad experience, Kyle. Seems the member was willing to step up and refund though, so all is not lost. In fact, some might say that this was a positive experience in that he made things right by refunding, although I don’t doubt at all that this left a sour taste in your mouth.

Communication is key! I’ve certainly had my share of customer returns due to card issues that were undisclosed (often times because I didn’t know about them myself).

The willingness to refund was definitely a positive, although having Goods & Services protection was certainly nice backup.

I went back and forth on posting anything at all, because in the end I'm out essentially nothing except excitement. However, after deciding to move forward with a post, I wanted to be very careful on how I worded the post, juggling the benefit of the doubt with preventing this type of thing from happening in the future.