Use their
Help and Contact page and then you can get started with their automated chatbot and then request an agent's assistance and they can see all the details of the transaction. They can call you if needed, but I think you need to go through the live chat assistance first probably.
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Trading! See my Flickr "For Trade" album (updated Dec 2023) as well as an album of my PC stuff.
https://www.flickr.com/photos/197267578@N07/albums
If you want a card, you might not get a deal. If you want a deal, you might not get a card.