Quote:
Originally Posted by Peter_Spaeth
Fanatics sold him the card, and has an obligation to deliver it. The simplest recourse here for Russ is against Fanatics. Now that FedEx has admitted it cannot locate the package, and is not claiming it was delivered, this should be open and shut. It is then Fanatics' problem to deal with the company THEY paid to deliver the card.
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That may solve Russ' problem, but won't contribute to ending the ongoing negligence at FedEx. You said earlier that class action lawsuits are difficult to file. But is criminal negligence not a felony (in U.S. terminology) in most States? Somebody needs to hold the ass of those responsible (including the policy makers) at FedEx to the fire or else they'll just crunch the numbers and adjust their pricing without making any changes to ensure safe delivery. Introducing criminal culpability into the equation is the only way to induce change at FedEx. And when $40,000 disappears, there are grounds for criminal prosecution (at least for criminal negligence).