Quote:
Originally Posted by OhioLawyerF5
I think people understand it, they just think materials and labor are part of a company's overhead that gets factored into their fees, and that shipping charges should be just the actual cost to ship/insure the shipment. I send things through the mail daily in my line of work. And never once charge someone for the envolopes and time my secretary spends sending it. It's just the cost of doing business.
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I ship very large items (bicycles) that can sometimes take 45-90 minutes of labor each for a mechanic to disassemble and box up. People most definitely don't understand the labor/time involved, even after we explain it to them. Some of them scoff at our labor charge and say that they'll do it on their own...and then bring it back a few hours later when they realize that they have no idea what they're doing.
