Call or stop in at your US Senator’s local state office (typically in the state’s capital) and see if they can open a constituent case. Senator’s staff members at the state office level are tasked with researching issues on behalf of the Senator’s constituents and acting as a representative of the Senator. Cases are typically open for 30 days and then at the conclusion of the staff member’s findings they write up a official letter of the cases’ outcome and the Senator’s State Office Manager reviews it before the Senator reviews and signs the letter (at least that’s how it works in my state). People tend to be much more responsive and with a greater sense of urgency when a staff member of a US Senator calls them seeking information or records on behalf of constituents. Best of luck.
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