Hope it works out! Your immediate action to issue a refund to the buyer was very classy and will nurture that relationship, so there's a silver lining to this unfortunate series of events. I have dealt with similar situations (and the lost material never showed up) and handled it as you did. I was out some money, but made stronger connections with the other parties. The industry is still smaller than we realize, and good word-of-mouth is priceless.
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