Far be it from me to defend ML, but even though the decision to send cards to that dumpy hotel was a mistake, a hotel is supposed to safeguard what they receive for a guest. I agree that the reputational damages suffered by ML include the perception that they were negligent by sending the cards by FedEx to the hotel, for sure. But in the end the hotel screwed up way worse.
Where's the Asperger's kid, Travis, to opine? This is usually where he jumps in and provides his legal opinion based on watching Law & Order once.
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