I hate hearing about stuff like this, but it's nice the REA response was so positive and quick.
About shipping...
Locally, I trust my local post office and UPS, but our FedEx packages are generally abused and the drivers rushed + careless.
I highly suggest anyone that has a local FedEx drop point (Kinkos, in my area) re-route your packages there if your local FedEx is sketchy about delivery. I've been doing it for many years and it's been 100% trouble-free whereas the stuff that doesn't allow dropping at a FedEx "store" has been busted open, empty, or actually being marked as undeliverable.
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