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Plastic Dog I think with all of these criticisms flying about Larry Fritsch, it's important to distinguish the man from the company. My understanding is that Larry Fritsch doesn't really have much hands-on at the company anymore. I believe he has an alternate passion (toy trains) which consumes much of his time these days. Not to say that he shouldn't be held resonsible for the company bearing his name. But when you don't get service from Larry Fritsch Company, you really aren't dealing with Larry Fritsch. I believe that most experts in this hobby still consider Fritsch to possibly be the most knowledgable of all. And my understanding is that he's willing to share that knowledge with whomever may ask.