Posted By:
Al CrisafulliDan, I edited my post almost immediately after I wrote it, but yes, I feel that way.
Someone posted a very specific question about how to handle a very specific situation for one particular customer, and a lot of people chimed in with feedback. The person who made the post made a decision based on some of that feedback. Problem resolved, and in my opinion, it was resolved the right way.
I understand you have had an experience as well, but my opinion is that the person who started this thread did so to get some specific feedback about a specific situation, and not to open up the floodgates to every dissatisfied customer who reads this board.
Like I said, I edited the post almost immediately after I wrote it, so as not to offend anyone, but I do believe what I wrote. I understand that this board is a community, and I am a very new part of it with very few people here who know me, so I'm sorry if I stepped on any toes.
-Al