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Posted By: Jack Richards

I sent a snitty email to PSA a few weeks ago, complaining that they wouldn't crossover a Global 9 '56 Roberts. I received an email in return, asking me to call Joe Orlando.

I called and left a voicemail, he called and left a voicemail, I called, he called, etc. Finally, I gave up and told him so via email.

A couple days later, he called and we spoke for about 30 minutes. He was polite and informative, and I really appreciated the fact that he stuck with it and got back to me.

I don't know Joe Orlando from Adam Sandler, but I got a good impression of him from this single experience.