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Posted By: Greg Ecklund

So, in short, Donahoe is another in a legion of Ivy League bred consultants who are bean counters at heart, relying on endless spreadsheets of "data" and "metrics" rather than having an actual human feel for their business.

The state of management has convinced me more than ever that the MBA may be the single biggest waste of time in education - 90% of people who get one would be better served by actually going out into the world and dealing with actual people. One of the most common blunders of a struggling company is a relentless focus on numbers rather than on customers and employees. If you focus on the people who matter the numbers will often take care of themselves.