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JimBI can understand where Lee is coming from on this, though due to his offer of a full refund, i would not have given a neutral. The seller just exemplified poor business/ customer relation skills in his communications with Lee. I think he did imply that Lee lied, but basically said that even though I think you are lying, I will give you a full refund to satisfy you. The accusation showed a lack of tact, but did not materially harm Lee. THus, I would not have given a neg or neutral. Just my .02.
JimB