That exact thing happened to me on my last sub. I have a card in a PSA holder that I had min grade 40 on. The card looked good for a 40 so was cracked out, upon futher checking the card was determined to be trimmed at the bottom.
Brian called and explained the situation and offered vouchers for the cards full value and for the card to be sent back slab auth or raw. A few days later I recieved my sub including the card in an auth holder along with my voucher. Top notch experience all the way around.
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