[Shoeless Moe]

Originally Posted by PhilNap

Nonetheless, Joe Orlando called me and asked that I deal directly with him to resolve the matter. Within a week I had a check from Collector's Universe reimbursing my full cost of the item. I had never before used PSA/DNA's services and had no prior dealing with Mr. Orlando. I haven't mentioned the dealer by name as it is not my intention to drag his name into a public forum. My intention here is to illustrate how a similar situation the Wrght signature was handled and to express how impressed I was with the way Mr. Orlando handled the matter. While I was greatly disappointed in the way the dealer handled things I thought this would be a good place to say something nice about an authenticator for a change. They had no obligation to me, but for the sake of good business, they did the right thing. I only hope the dealer they bailed out is as appreciative as I am.

Just out of curiousity do you do a ton of business with PSA? I'm just wondering if that factored into their decision to refund you.