Ditto on sending the scan. If the problem lies in locating it from your inventory, etc. then why not tell him that.
Hey- it's packed up and ready to be shipped out, sorry I can't provide a scan. Here is a description.
As stated above, you never know he may have turned into a good customer. On the flip, he may have just wanted the scan. Either way, your initial response showed nothing but poor customer service.
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