I guess I've been lucky so far...My experiences with PSA and SGC have all been positive experiences counting some 200+ submissions ....the grading has been satisfactory to my eye....with SGC leaning slightly toward more stricter and consistent grading across the board. The customer service with each has been without any problems... PSA contacted me right away via email for a error I made on the form that I didn't catch....SGC mislabled one item and corrected it without hesitation...and in some cases they shipped items PRIOR to the actual turnaround date....
Ricky Y
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