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andy beckerjoe orlando has always been available, polite, and courteous to me. i have never had any customer service issues with anyone at psa.
do i disagree with their grading at times? sure i do, but grading is subjective.
i will also add, i do not think it's relavant how many times jim tried to get through to joe.
but, i'm sure it was frustrating for jim....and his frustration led to venting on this board.
i very highly doubt that joe did not return jim's call because he had called too many times.
everyone has days in the office when call just cannot be returned in a timely manor.