[JamesGallo]

I find is amazing that people are dumping on Matt.

Lets see things Joe could have done better.

1- Not lie to Matt that this was the first time they have damaged a card
2- Not comment about how they are just baseball cards
3- not try to dick around with the card. You damaged it call him right away and don't screw around with putting different grades in the system at different times.
4- Not hang up on him. Regardless of if Matt was referring to a lawyer or a hobby friend the correct thing to do would be to try and address it rather then cutting him off. Completely unprofessional in every way shape or form and I think most employers would be very unhappy if someone was treated this way.

I had a situation with SGC recently and it was handled in completely the opposite manner. I got a direct phone call, was able to say my piece and was provided a satisfactory outcome.

The fact of the matter is that to PSA you are a number in the system and that is all. Unless you are really close to Joe you can't get anywhere.

Its a shame this happened at all but the response makes me sick.

James G