[MattyC]

Ah, the banning of long-standing board members who contribute quality discourse and content for years, merely for having a legitimate and professionally worded reaction to a PSA mistake-- how they love to ban people over there. It is their right, it is their site, and sometimes it is warranted-- but they use that hammer often. However will those of us who've been banned continue on?

From the Wagner to the cellos to the George Bush card to trimmed 1975 minis, PSA rarely gets out in front of a problem with candor and forthrightness. Some mistakes are tolerable in business and life, but it is how a company or person handles them that really counts.

The little dance they did with Miller on the posting of his grades, and the fact that the head of a card grading company would say, 'It's just a card,' is pretty lame. Customer service wins people over and over again.

One has to wonder where-- without people logging in serial numbers of slabbed commons on their site, just to compete over GPAs-- PSA would be.

If someone ever invents a NEW REGISTRY that accommodates cards of ALL GRADING COMPANIES and catches fire-- PSA is in deep trouble.

Because in terms of consistency, holder aesthetics, turnaround times, and customer service, they are simply not the leader. Yet I can see how sellers or submitters have to deal with them and walk on eggshells, the way diamond dealers have to deal with their business' own cartel.