My ebay policy is simple, either you are happy with the item or not, if you aren't... send it back for a full refund. Life is too short for the whole "partial refund" headache. There is an entire subset of ebayers that are serial-partial-refund-seekers and they play that game with every seller they encounter and often get items for free or very cheaply. I guess that makes it worth their time but who needs that aggravation?
If it gets sent back due to my mistake (missed flaw, etc.) I'll note that in the new listing and try to sell it to someone else.
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