My recent experience is this:
Sold a cellphone for $60 and in the auction I said No International shipping.
The winning bidder had what looked like a normal address in Dora, FL but there was a number after his name. I later learned after my package did not make it to him, that it was a freight forwarding center.
So I ship my package and track it all the way to Miami where it goes out for delivery. Then nothing. Package is never scanned as delivered. A little more research tells me that the freight forwarder has their own delivery scanner machine and they scan the packages as delivered when they are delivered by USPS.
So basically my package is lost in the system and the buyer says they didn't receive it, the system still says out for delivery a month later, USPS relies on the freight forwarder to scan the packages in as delivered.
So did USPS lose my package, did the freight fowarder lose my package or is the international customer taking advantage of the screwed up scanning process and seeking a refund for a phone they received but I can't prove was delivered?
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