I bank and insure with same company. I was already talking/texting with roadside assistance about a tow truck when I receive a call from bank that my account has fraudulent activity. I start getting texts about fraudulent activity. Bank rep needs to confirm my identity and sends me a text and asks me to read the text confirming my identity, which I do; I don't give any other personal information except for reading the text. Supposedly a wire transfer is being stopped. Bank hangs up. An hour later I get a text that the wire transfer was completed. At that point I realized it was fraud. I call bank and they confirm previous rep was not from their company. 9 days later I finally got my money back.
Thief already had my log-in ID, password, address, and other personal information. It was super smooth. And since I was already talking about the tow truck I just immediately let down my guard. I figure they got all my info from another company that was hacked which I use and do automatic payments with. They only needed the second step ID to enter my account.
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