Quote:
Originally Posted by Kenny Cole
Peter,
First, let me say that this is a purely theoretical discussion because I agree that SGC's customer service has always been good (at least so I hear -- fortunately I have never had a problem that required me to test it). Nonetheless, I could not disagree more with your last post.
If I pay to have a card graded today, it should retain the same grade tomorrow. No ifs, whens or buts about it. It shouldn't matter that the company was sold, that a different grader is looking at it, or anything else. I paid for an accurate grade-- "Consistent, accurate grading" as quoted from SGC's website -- not for a grade that might change tomorrow when management does. What you are suggesting seems to me to be the antithesis of what is supposedly being sold when you purchase their service.
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Of course consistency would be preferable, no one is disputing that. But the fact is that SGC's original grading was fundamentally flawed -- it took centering too little into account in arriving at the overall grade. The new owner to his credit recognized that, and to improve the quality of the brand, implemented change. Why should that mean people whose cards were overgraded before are entitled either to a fresh overgrade -- which would hurt the value of the brand -- or to compensation where they had no loss? The flaw in your analysis, as I respectfully see it, is that you assume people were hurt -- I don't think so -- they still have the same card and the same opinion, just one under a different set of standards. And, the fact that the label was changed mitigates against any confusion.