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DaveSteve is going to take alot more losses than just this one...(which should be in court at this point). We've seen it before..customer is always right..get in a publice dispute with a customer and you need to do whatever possible to stop it from becomming a major issue for all taking notice. The longer this drags on the more business Steve will lose because of it. I certainly wouldn't buy from an auction house that wouldn't stand behind the items they are selling...as well as making thier own money from with a commission. Bad business is bad business.