Seems pretty straight forward. Card was sent as required to the authenticity guarantee, authenticity guarantee received the card, buyer didn't like it/get it and filed a case. Since you did everything right in shipping, Ebay refunded the buyer out of their own pocket and you weren't impacted other than being kept in the loop of what was happening. Sounds like Ebay actually did everything right as expected.
I had a similar thing happen a couple weeks ago, however, Ebay wanted me to show proof they received the card after they had already authenticated it. 
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Current Wantlist:
E92 Nadja - Bescher, Bridwell, Cobb, Donovan, Doolan, Doyle (with bat), Lobert, Mathewson, Miller (fielding), Tinker, Wagner (throwing), Zimmerman
E/T Young Backrun - Need E90-1, T216 (all versions)
E92 Red Crofts - Anyone especially Barry, Shean, and Evers
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