[MattyC]

Why should collectors expect them to get it right far more often than they do? Because they are a for-profit, publicly traded company advertised as "professional." Not advanced hobbyists, not just very experienced, but a professional who gets paid good money to get it right. That term means a lot to me, when someone brands themselves a professional. It elevates them to a level where a high success rate is expected. Those expectations should not be created if they cannot be met, in my humble opinion.

Now no human or company is absolutely perfect, and expecting zero mistakes or missteps is unrealistic I'll be first to admit-- but it is incumbent upon a professional grading and authentication service (or at least one that wants to last and be successful) to keep pace or stay ahead of the experts on the opposite end of the table, so to speak.