[bh3443]

Hi Steve,
Good memory! Yes, that was the guy. I believe his name was Joe and I remember getting him a pack of cigarettes (Newports!) when I went to the store next to the hotel that morning.
I did sit down with him and listened to his ideas on the business of grading.
He showed me a paper he had 1-10 written down and a brief description on what to look for when assigning a grade. Not a word was printed about trimmed or altered cards.
I do remember 3 distinct things from that day:
A customer had 4 Griffey UD rookies to be graded that were slabbed Gem Mint 10's. The cards had centering issues and scratches on the hologram.

A customer had some cards graded and returned a few hours later because the holder was not sealed right on a few cards and he had them re-done.

A dealer asked the Pro owner about a price on 100+ cards graded. After they agreed on a price, the dealer told the Pro guy he only wanted to see 2 numbers on his cards: a 1 and a zero! I'm not sure if the deal went through or not.

Apparently, many people bought the machine and set up shop without much experience and this is going to continue to cause issues.
:O)