Quote:
Originally Posted by steve B
Questions about the items usually didn't bother me.
The ones I had to wait a couple hours to reply to were things like
Description - "shipping is $2 in the US, international at cost"
Question - "How much id shipping to Idaho" (or any other state)
My descriptions were usually brief, what? Too lazy to read an extra sentence?
After waiting a while I could come up with a polite answer.  |
I think part of the problem is that, at least on my device, when viewing the mobile eBay app, the description is somewhat hidden. You have to click a link to see the full description, whereas on the desktop version the description is right there. There a lot of people viewing on their phones and they are most likely too lazy (or unaware) that more information is just a click away. It can be annoying, but I generally stick to the "customer is always right" philosophy and just take a few seconds to answer any questions. A little customer service goes a long way.