I just tried to finalize a new submission on SGC's site, but even though the credit card payment went through (the charge is showing on my credit card), the submission still shows as unpaid / unfinished on SGC's website.
Is this normal? Or maybe a glitch with the new site? I will call tomorrow to get it sorted out.
The process of taking the payment upfront should be reconsidered by the SGC team. It seems odd to have to make payment even before putting your cards in the mail to them. Even if they just charged your credit card when they started the grading process would be a much better business practice IMO.
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