From first-hand experience I can tell you that statement is far from the truth. After being involved in a lawsuit concerning the autograph of multiple boxing champion Robert Fitzsimmons...
http://www.fighttoys.com/lawsuit.htm
... I had the audacity and balls to point out a fake autograph of the subject to the "executives" at Heritage.
No incessant pestering or name calling, just indubitable evidence supporting my findings. Sometime afterwards I made a web page with the evidence I presented to Heritage in an effort to explain to my customers why I do not honor or respect the opinions of any self proclaimed third party authenticators...
http://www.fighttoys.com/lawsuit%20Fitz%20wife.htm
http://www.fighttoys.com/lawsuit%20Fitz%20wifeb.htm
... One day I try to log on to Heritage and it states my account has been suspended and I need to contact their credit department. I call the number given thinking my credit card needed updating and was told I need to call another number and talk to a Chris Ivey. I call and there is no answer, I call a second time and again, no answer. I call the original number and the person on the line tells me that my account needs to remain suspended. No reason or explanation given.
Was my account suspended because of a credit issue as stated on the Heritage site or was my account suspended because of the posts I made on my web site?
Heritage, is my account suspension just or is it your child-like behavior simply trying to make an opposing opinion go away? Other than my opposing opinions please come on here and post all the evidence you can revealing any frauds, scams, or lies I've committed in this hobby thus far.
Mark O.
Schenectady, NY