Quote:
Originally Posted by sb1
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Ryan,
When I went to pay originally, the option to choose where you wanted the cards sent was presented, Vault or my address on record(Vault was the highlighted default). I of course opted to have them sent directly to me. However, the invoice had tax included, so I provided my resale cert and they promptly adjusted the invoice. When I went back to the corrected invoice and paid, the shipping option had defaulted back to the Vault and I did not catch it. Really nothing nefarious, just a business steering their customers where they prefer them to go. I SHOULD have double checked everything, I ASSUMED and we all know how that story goes.
Once I contacted Brent, they promptly took care of it to the best or their ability. As of now the items already show in my Vault, not able to request them yet, but not worried as everything is working out as they said it would.
I would like to point out to everyone that during this entire email/chat/posting here, that I was precise, cordial and polite, no stones were thrown and it was handled very professionally by them on their end. I think that is about all you can ask when things go a bit sideways. It's easy to start the name calling and accusations, especially on an internet forum, not so easy to undo them.
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Scott, thanks for clarifying. That said, I still do not like that the default is vault and that I need to take an extra step to have the card sent to me.
I agree that in ALL of my interactions with PWCC they are very responsive, helpful and polite. They certainly do customer service right. That said, I just don’t like that I need to be mindful to change preferences in order to get my cards - it just feels like a trap for the unweary (and I am an unweary!).
That should be changed - the default should be all cards and/or payouts are sent out unless one formally opts to have card put in vault or money kept on account