Was not referring to that. Only to snail like progress, lack of transparency, admin screw ups, and general lying to try to calm people down (the "thick slab" controversy rages on).
In general, at a time that PSA had become unusable, all they had to do was actually turn around cards in a timely manner and everyone would have loved them. Instead, they have the same turnaround times as PSA with MUCH less value increase once finally graded. They have failed on all fronts. Check their chat boards. Hoards of unhappy people.
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