[Exhibitman]

No, that is incorrect. eBay money back rule:

Purchases are covered by the eBay Money Back Guarantee when all of the following are true:

An item isn't received or it isn't as described in the listing.

A buyer reports that they didn't receive an item or requests a return within the eBay Money Back Guarantee timelines.

The buyer made the purchase on eBay.com via checkout or an eBay invoice with one of the following payment methods:

PayPal

PayPal Credit

ProPay

Skrill

Credit card or debit card

The item was paid for in a single payment (including payments with PayPal Credit).

If the listing was a live auction by an auction house seller, the buyer made the purchase on eBay.com and paid by any payment method, the purchase is covered as long as the buyer provides a copy of the seller invoice and proof of payment. Items sold through Sotheby's are excluded.

There are no other prerequisites for getting a refund for a non-delivered item.