If it's JSA VS. PSA, Its JSA all the way...
A few months back, I went to their office to have a piece authenticated. Immediately upon entering, I was graciously greeted by a polite and professional staff member who immediately took it upon themselves to make my hour stay as comfortable as possible... My piece was successfully authenticated, and I was congratulated by several staff members...
I have never been treated so well, in any retail environment... Therefore I have to say that Mr. Spence has done a phenomenal job at training his staff on how to treat customers... and he will have my business whenever it comes to authenticating autographs...
Hope this helps,
David
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