I have one negative feedback on eBay. Someone bought a card and when it arrived wrote to say the card wasn’t near mint. I said “the listing doesn’t say the card is NM, but if you send it back I can give you a full refund”.
They left negative feedback instead. I didn’t reply to the feedback, with or without snark.
The guy never sent the card back and never asked for a refund…so I kept his money.