Quote:
Originally Posted by steve B
If the negative feedback is from someone with a lot of feedback, I take it more seriously. But I also look at their feedback left, which can be very telling. One buyer had something like 5-6000 feedback, but most of what he left as negatives was impatience. Like something shipped right away, but 2 days later he's leaving a negative because it hasn't gotten across the country yet.
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I've just dealt with this exact issue. I sold a glossy photo to someone with a 1000+ feedback score. Although USPS tracking showed it as delivered, the buyer claimed that he never received it. I had him wait an extra 5 days. He still hadn't received it, so I sent him a new one - free of charge (and I let him know that I did this). Of course, he received the original one on the following day. Here's the kicker: He left me "neutral" feedback because the USPS delivered the parcel late. How the $@*&# is that my fault?!