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LarryI will take any item back if we overgraded accidently by us, and we feel we are qualified for basic condition grading and use three professional services to examine for trimming or coloring. I prefer graded cards so as to take our subjectivity out of the equation but some customers prefer raw or lots that are cost prohibitive to grade...Although grading is subjective, anyone that sells cards raw should grade within one full grade point except for blank back cards that are near mint but a grading company downgrades for minor paste or tiny tear to a 2 or 3 when a card should be a 7 otherwise, card should be averaged to a four. I do feel 3rd party graded sales are final unless there is a major discrepency, then the 3rd party grader should be contacted by mutual parties.
Raw cards must be gradeable or stated as is however in lots, conservative estimates by % should be within 5%-10% margin of possible error and key cards should not be off by more than one full grade, except on blank back cards ....
We can safely say we have VERY FEW returns and perfect customer feedback.