eBay Incompetence at Its Finest

[sonnyu2]

I only owned the box for around 6 months (came in a bigger unopened box / set collection lot sold by a well-respected auction house that advertises here).

I have handled many thousands of unopened boxes from all eras and the 1995 Bowman one was 100% legit with its original factory seal still on it.

The buyer opened 12 of the 20 jumbo packs, returned 8 unopened packs, plus cards from the packs they opened but 6 cards were missing from the cards they returned (should have been 168 cards returned, but they only returned 162). So, guessing they opened the packs found 6 "better" ones and decided to initiate the return.

Thankfully, $250 isn't going to make or break me and I expect there to be some buyer issues when selling bigger volumes of items on eBay. There are bound to be some bad actors unfortunately...

This was more a cautionary tale about eBay telling you specifically to do one thing and that you'll be protected as a seller, reneging on that, reversing that reneging, then reversing again and saying a final "you're out of luck" and you shouldn't have listened to their own eBay reps.

After a last-ditch effort chat with another eBay rep, I was able to at least get the $35 in fees for the transaction refunded as a one-time courtesy (even when the previous phone rep said there was no way to refund anything to us from the transaction - even the fees).

It is mind-boggling that you can get so many different answers / resolutions to the same question or scenario when dealing with eBay reps. It's almost as if their goal is to be as incompetent as possible.

And also, to note - typically anytime you contact eBay customer service they send a "How did we do?" message afterwards. Well, after the last phone conversation with the rep that just refused to help in anyway and blamed us for listening the to the other reps - and said they were the senior person in their department so there was no one else to escalate the case to - we did not get any "How did we do?" questionnaire for that phone call. Coincidence?