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#1
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What is the longest amount of time you have waited for a SGC cross-over?
Posted By: Matt Bojorquez
I received a phone call from SGC on Wed.(DEC. 27) saying they had received my card, a 1950 Bowman Ted Williams- PSA 9. They told me the grading fee would be $100, whether my card crossed or not; due to the value. I approved the charge to my credit card, today marks 4 weeks since its arrival and my card remains ungraded. One week ago I sent an email to their customer service manager, Michael Goldberg. I asked for a status of my submission, this email has gone unanswered. The following day I called their customer service and spoke with Bob. He said my card was definitely due and he would track it down and make sure it was graded. I still wait. |
#2
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What is the longest amount of time you have waited for a SGC cross-over?
Posted By: leon
My only gripe with SGC is the amount of time taken to get stuff done...otherwise, their customer service and products are the best, imho. I hope you get your answer resolved asap... and let us know.....good luck |
#3
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What is the longest amount of time you have waited for a SGC cross-over?
Posted By: JK
I would continue to follow up with sgc by phone and would not hesitate to ask to speak with someone higher up in the organization. |
#4
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What is the longest amount of time you have waited for a SGC cross-over?
Posted By: Bruce
I have had trouble in the past with emailing their customer service. Dont remember if I ever got any responses. However, as others have stated, a phone call will usually work with them. |
#5
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What is the longest amount of time you have waited for a SGC cross-over?
Posted By: Bottom of the Ninth
Did SGC change their policy? The last I saw they did not offer cross over service on any cards valued more than $500. |
#6
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What is the longest amount of time you have waited for a SGC cross-over?
Posted By: T206Collector
...go around their policy in this regard in certain circumstances. Here, they approved it, but for a higher fee. I am surprised it has taken as long as it has. I've never had any problems with their timing -- usually the cards arrive on or even before schedule. But I suspect given the high value of the card in question that it had to jump through a few more procedural hurdles. |
#7
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What is the longest amount of time you have waited for a SGC cross-over?
Posted By: leon
Michael is very good in customer service. My guess is that he is swamped. Whatever happened to Scott Hersch, he was a really nice guy too? |
#8
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What is the longest amount of time you have waited for a SGC cross-over?
Posted By: PC
Matt: SGC crossovers should not take that long ... I've sent in two crossover submissions, and both were back to me within a couple of weeks. |
#9
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What is the longest amount of time you have waited for a SGC cross-over?
Posted By: Dylan
wow crossing a psa 9, Ive always felt that dollar wise psa 9 do better then sgc equivalent. What is the reason for wanting to reslab such a high graded, valuable card? And did you only approve reslab if it grades equal or better? |
#10
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What is the longest amount of time you have waited for a SGC cross-over?
Posted By: Al C.risafulli
Duh. Wrong thread. |
#11
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What is the longest amount of time you have waited for a SGC cross-over?
Posted By: T206Collector
...and has been replaced by Michael. I was told by Michael this past weekend that Scott was only there part time. |
#12
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What is the longest amount of time you have waited for a SGC cross-over?
Posted By: Matt Bojorquez
I collect Ted Williams cards and I would like them all in SGC holders. If it costs me some money in resale down the road, then so be it. I did put a 96 down as the minimum cross-over grade. As far as crossing over a high dollar card as being the reason for this delay, I do not buy that. A few months ago I had a dealer cross a card for me that was worth twice the Williams, it went from a PSA 8 to a SGC 88 within a week. |
#13
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What is the longest amount of time you have waited for a SGC cross-over?
Posted By: dan mckee
Scott Hersch was an asset!! Michael needs some friendly courses. |
#14
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What is the longest amount of time you have waited for a SGC cross-over?
Posted By: James Gallo
Scott was good and I have not had a problem with Michael either. Michael has been very friendly and nice to me both on the phone and at the shows. |
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