|
|
#1
|
|||
|
|||
An Ebay transaction first -soliciting opinions
I have been selling on Ebay for over 20 years and have not encountered what I am about to describe.
I sold a 30 year old poster still sealed rolled in its original plastic packaging. The buyer received it, opened it (intending to frame it) and found that there were some spots of damage (paper loss) where the poster had apparently stuck to itself while sealed in the package. In your opinion - who is responsible for what here? Thanks. Howard |
#2
|
||||
|
||||
If you buy something unopened it would seem you take the risk and reward unless something else was said concerning condition.
Quote:
__________________
Leon Luckey Last edited by Leon; 02-04-2020 at 09:00 PM. |
#3
|
|||
|
|||
If it was an unopened wax box and the gum had eaten through the bottom two cards in every pack but he had to open the packs to find that out ebay would still force you to accept the return. In essence nobody is "responsible" however anywhere besides ebay the buyer would be S.O.L. because he, in essence, altered the state of the poster by opening it. But, when you know ebay is going to find for the buyer regardless my theory is win the customer service points and volunteer the refund. Hopefully it's not a big hit.
__________________
Check out https://www.thecollectorconnection.com Always looking for consignments 717.327.8915 We sell your less expensive pre-war cards individually instead of in bulk lots to make YOU the most money possible! and Facebook: https://www.facebook.com/thecollectorconnectionauctions Last edited by Aquarian Sports Cards; 02-04-2020 at 09:09 PM. |
#4
|
||||
|
||||
Quote:
You have no chance of winning versus ebay's return policy. Although, I do suggest you attempt a partial return first, as stated by another user.
__________________
Barry Larkin, Joey Votto, Tris Speaker, 1930-45 Cincinnati Reds, T206 Cincinnati Successful deals with: Banksfan14, Brianp-beme, Bumpus Jones, Dacubfan (x5), Dstrawberryfan39, Ed_Hutchinson, Fballguy, fusorcruiser (x2), GoCalBears, Gorditadog, Luke, MikeKam, Moosedog, Nineunder71, Powdered H20, PSU, Ronniehatesjazz, Roarfrom34, Sebie43, Seven, and Wondo |
#5
|
||||
|
||||
Howard, I would just refund. If he opens a "item not as described", he will win the case. Theres no such thing as "no refunds". Even if you state no returns, Ebay's policy is that sellers must accept returns for "items not as described". If Ebay forces you to initiate the return, it goes as a mark against you.
If the buyer asks for partial refund, that's grounds to have any negative feedback removed. |
#6
|
||||
|
||||
Refund
You took a chance by selling an unopened 30 year old poster. The buyer took a chance when he purchased it.
I would refund the money, let the buyer keep the poster, (because you don't want a damaged, opened poster), and move on. You have had this poster laying around for 30 years, so you really aren't out anything except for the shipping.
__________________
Rick McQuillan T213-2 139 down 46 to go. |
#7
|
||||
|
||||
Interesting question. Without answering the question directly of who is responsible for what I would assume you have three options.
1) No refund. 2) Partial refund. 3) Complete refund. Not knowing more about the transaction specifics such as item value and if the buyer is threatening you with negative feedback I would advise offering a partial refund upon return of the poster. My reasoning is that although the buyer is surely disappointed you have no chance of receiving the item back in the condition that it was sold and delivered. In my opinion because of the removal of the poster from the original packaging you should not be responsible for a complete refund. No refund at all seems insensitive considering it is a reasonable expectation to receive a sealed poster in condition suitable for framing. Perhaps I am wrong with this assumption. A possible solution would be to ask the buyer to return the poster for a partial refund with an additional refund to be sent after you relist and sell the returned item, minus your fees and costs of course. Hopefully, this type of solution would satisfy both parties.
__________________
Current Want List: CAMNITZ HAH BACK RUN PROJECT: T206 Camnitz (HAH) AB 460 / SC Fact 25 T206 Magee Portrait T206 Walsh T206 Joss Portrait T206 Red Cobb |
#8
|
||||
|
||||
Quote:
__________________
Seeking very scarce/rare cards for my Sam Rice master collection, e.g., E210 York Caramel Type 2 (upgrade), 1931 W502, W504 (upgrade), W572 sepia, W573, W575-1 E. S. Rice version, 1922 Haffner's Bread, 1922 Keating Candy, 1922 Witmor Candy Type 2 (vertical back), 1926 Sports Co. of Am. with ad & blank backs. Also T216 Kotton "NGO" card of Hugh Jennings. Also 1917 Merchants Bakery & Weil Baking cards of WaJo. |
#9
|
||||
|
||||
One of my biggest frustrations in the world today is the lack of accountability people take for their own actions.
Buyer opens an old poster and it's damaged. How did he/she open it? Was there proper care taken? You opened it, own up to it and go "WTF, my bad."
__________________
Successful transactions on Net54 with balltrash, greenmonster66; Peter_Spaeth; robw1959; Stetson_1883; boxcar18; Blackie |
#10
|
||||
|
||||
Quote:
Doesn't the seller have accountability too? Maybe it was stored improperly in a wet basement. Is that the buyers fault? If you buy a 1952 Topps unopened wax and the cards were all moldy from improper storage,are you going to just eat the loss? I wouldn't, the seller should be responsible. |
#11
|
|||
|
|||
If I sold someone an unopened 1952 Topps pack and that person took it upon themselves to open it, no way is it acceptable to expect a full refund for an unopened pack of cards you decided to open.
An unopened poster is unopened. There is no reasonable expectation for the seller to know the condition of something that has never been opened. Using the unopened pack as an example, would it be appropriate for a buyer of an unopened pack to expect a refund if they opened the pack and found the cards were off center? If the piece of gum inside the pack stained the top or bottom card? Last edited by packs; 02-05-2020 at 01:47 PM. |
#12
|
||||
|
||||
Quote:
|
Thread Tools | |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Frustrating ebay transaction | hcv123 | Net54baseball Sports (Primarily) Vintage Memorabilia Forum incl. Game Used | 7 | 07-31-2017 07:16 PM |
Question about Ebay transaction | brownscollector78 | Net54baseball Sports (Primarily) Vintage Memorabilia Forum incl. Game Used | 10 | 02-17-2012 04:10 PM |
Opinions on a transaction issue | Archive | Net54baseball Vintage (WWII & Older) Baseball Cards & New Member Introductions | 109 | 01-02-2006 11:56 PM |
overseas ebay transaction | Archive | Net54baseball Vintage (WWII & Older) Baseball Cards & New Member Introductions | 2 | 10-05-2004 02:32 PM |
WARNING: a VERY dishonorable eBay transaction | Archive | Net54baseball Vintage (WWII & Older) Baseball Cards & New Member Introductions | 10 | 08-22-2002 11:21 PM |