Help needed. Ebay sale and refund question.

[philliesfan]

Hello. I recently had a very small ebay sale (and now a second) and after a month and a half it has not yet been delivered. So, they opened a case and was awarded a refund. This is quite understandable.

My question is, what if it is delivered after the refund is issued. Can I request ebay to charge them back and make payment to me? Or am I out for both the payment and cards and the buyer now has free cards?

Thanks,
Bob

[Jim65]

Originally Posted by philliesfan

Hello. I recently had a very small ebay sale (and now a second) and after a month and a half it has not yet been delivered. So, they opened a case and was awarded a refund. This is quite understandable.

My question is, what if it is delivered after the refund is issued. Can I request ebay to charge them back and make payment to me? Or am I out for both the payment and cards and the buyer now has free cards?

Thanks,
Bob

I've had this happen twice, Ebay told me they couldn't take the money back and that I should try to work it out with the buyer, both times. Hopefully, the buyer is honest and will pay you again.

[RL]

if you have a honest buyer, send them a PayPal invoice and the can pay.

if you have a dishonest buyer, your out the card and the money

[ncinin]

You stated the transaction was small but if an item has enough value my local Postmaster told me to place a package intercept via USPS website.

If it makes it to the final destination Post Office they are to ship back to the sender. There is no cost to place the intercept but you are charge $14.95 if the intercept is successful.

If you have a $500 item it is worth paying he $14.95 to get the package back if the package is located is in the way to the buyer after they have been refunded.

[philliesfan]

thanks for the great info. Both items were under $100.00 so I will send a paypal invoice and hope for the best.
Thanks again!,
Bob

[jfkheat]

Don't you have to have email addresses to send a Paypal invoice? You don't get the buyer's email when you sell anything.