Heritage Auction problem

[thxforthebp]

I have never run into any problems in the past with purchases from Heritage, but recently I had to call to inquire where the item I won and paid for about a month ago was. I was told they are moving their storage around and it was over looked and would be send out ASAP. Yesterday about a week after the original call I received an email cancelling the transaction and refunding my money. The item I won was a vintage Scranton Miners GU home flannel that I had been trying to find for a while. Needless to say I am very upset about how this was handled on their end. Perhaps I am being to cynical but I think since the item didn't even come close to their estimate it was "lost" on purpose. All I know is that they have now lost a fairly frequent bidder in their sports auctions, at least they could have had someone call and explain the situation about the refund....very poor customer service in my book.

[Exhibitman]

That sucks.

Their customer service was complete crap this time. I paid for my item by CC right after the auction closed. They recalculated the [already ridiculous] shipping and had a $2.27 shortage but didn't send me anything telling me to pay more. After a few weeks I went back to their site to find out why my stuff hadn't arrived and found my account was short, paid the balance, and it still took them a while to ship it.

The shipping itself was crap. In order to save a few bucks on packing they jammed the holders from one lot into a larger lot's holder, breaking it, so when I got the items I had to replace the holder for the larger item.

I was very unhappy overall and unless the item is really something I gotta have I will not be bothering with them again.

[travrosty]

I consigned an autograph to their auction. it sold for 1400, a couple weeks past, nothing, i had to contact them and they said the buyer didnt pay, and that it was less than 1% of the time that happens.


I would like to know this "bidders" name.

They asked if i wanted to consign it again, after 3 months from when i first sent it in to being told that this auction transaction was cancelled due to non paying bidder, it was three months of wasting my time,

I told them no, please send the autograp back, i never consigned with them again.

[sports-rings]

same thing happened to me. An item I consigned sold for a very high price. Heritage sent me an email that the buyer will not pay for it.

I'm thinking it happens more than 1 percent of the time. I asked if they were going to pressure the buyer to complete the deal but I was told that was not an option.

I too was asked if I want to put the item in the next auction and I told them no. I figured they must have lawyers on retainer or who work for them and I am surprised they did not make more of an effort to complete this transaction.

[travrosty]

i think the same thing happened to both of us. a bid didnt get topped so someone who bid - won the item and wouldnt pay. very strange - it always made me wonder.

[Splinte1941]

Originally Posted by travrosty

i think the same thing happened to both of us. a bid didnt get topped so someone who bid - won the item and wouldnt pay. very strange - it always made me wonder.

The only logical explanation, the elephant in the room, is that they shilled these two items. If they're not going to release the name of the "winning" bidder or use legal means to force the "winning" bidder to honor his contractual bid, then they leave people with no options other than to consider that they're up to no good.