Hertiage Auction :(

[renoch01]

Anyone ever have any problems with Hertiage Auction? I had never had a problem and have spent a lot of money with them in the past but the last items I bought they sent me the wrong lot, which they sent an email and had asked if I had which I responded I have not had the chance to open the box but will look tonight when I get home from work in response to their email. I sent them pic and stated I did have their lot. They intern sent back an email stating “great we will get you a label sent out and you can send it back” which is ok but then the rest of the email said we will be holding your lot until we get the return of the incorrect lot. I sent back in the email I think you should be sending out my lot also because you already got paid for it. They sent back that their company policy does not allow them to send out my lot until they get the other back which I responded that makes no since what so ever since it was your mistake and if you are implying that I am a crook that can’t be trusted than you won’t get another dime from me going forward. This prompted a phone call from them which I could not answer I was with patients at the time. I called the woman back but she was away from her desk so I spoke to another customer care person in which I told her what was going on and for them to hold my $200 item and not send it when there item is a lot more than mine made no since what so ever. I also told her that I am working 12 and 15 hour shifts right now before I leave for vacation and I am not going to go out of my way when it was your mistake and you want to hold my item like I am the one in the wrong. She asked me to hold to get someone to talk to me but I told her I can’t wait long before I need to get back on the floor. She said it would not be long but after a few minutes I had to hang up and get back to my patients. They did send it FedEx to me but I was unable to reroute the package to a FedEx store because they set up that way unlike all the other packages I have received in the past including the much higher dollar packages just left on the front stoop. I spoke to them and said this makes no since that you decided to do this when I had told you the hours I have to work before I leave for vacation and you have never done this before. All the lady had to say we will have to invoice you for the lot we sent you. I told her do what you want…….They make the mistake yet want everyone else to jump to it right away not understanding that there are more important things that need to be addressed before their mistakes. I would never recommend these people at all going forward……Thanks to listening to my venting

[jhs5120]

I’m confused, did you return the lot yet?

[packs]

An AH that shall remain nameless once sent my card to the wrong address and the disappeared from the USPS system. The AH then insisted I wait for them to recover the money for the card from USPS insurance before refunding me.

I will never buy from them again.

[x2drich2000]

While I don't agree with Heritage holding your lot pending the return of the lot they shipped in error, your refusal to get that mistaken lot returned ASAP is now preventing another collector, who has done nothing wrong, from receiving the items they won. In my view, it's hard to be completely on your side without thinking of the other collector you're affecting as well.

Just last week I had another AH send me the wrong package. Needless to say, I let them know, then asked if they wanted me to ship it directly to the other person or back to them as I wanted to make sure the other person got their cards as soon as possible.

DJ

[renoch01]

Originally Posted by x2drich2000

While I don't agree with Heritage holding your lot pending the return of the lot they shipped in error, your refusal to get that mistaken lot returned ASAP is now preventing another collector, who has done nothing wrong, from receiving the items they won. In my view, it's hard to be completely on your side without thinking of the other collector you're affecting as well.

Just last week I had another AH send me the wrong package. Needless to say, I let them know, then asked if they wanted me to ship it directly to the other person or back to them as I wanted to make sure the other person got their cards as soon as possible.

DJ

No this has just happened over the past few days I have not had the time to get it out. I start my day around 0400 and some times don't get home until 1900 and its off to bed to do it over again right now because we have been so short staffed. Not everyone has a 9-5 job and able to go out for lunch or run errands......

[renoch01]

Originally Posted by jhs5120

I’m confused, did you return the lot yet?

No this has just happened over the past few days I have not had the time to get it out. I start my day around 0400 and some times don't get home until 1900 and its off to bed to do it over again right now because we have been so short staffed.

[pokerplyr80]

Couldn't you just use the return label and add it to your outgoing mail at work? Or have FedEx pick it up there?

[renoch01]

Originally Posted by pokerplyr80

Couldn't you just use the return label and add it to your outgoing mail at work? Or have FedEx pick it up there?

I just got the label but that is a good question I will see if they can pick up after 1900 if so that will work I just figured I would have to go in to send it because I don't want to leave it outside.

[pokerplyr80]

I get the instinct to fight them since they're holding your order hostage for their mistake. But as someone else mentioned another collector is having his order delayed as well.

Assuming you work in a hospital or medical office from your comment FedEx is probably in the building or area daily. Shouldn't be too hard to handle at work, especially if you can just leave it in the mail room.

[Santo10Fan]

You are under no obligation to return this parcel, per Federal Trade Comission guidelines. Unordered merchandise is an old school mail fraud where the criminal sends unsolicited goods via parcel service, then uses strongarm tactics to demand fraudulent payment via bills, calls, etc. Here's a faq: https://www.consumer.ftc.gov/article...ed-merchandise

Reputable house or not, what you describe Heritage doing is alarming. It does not have the right to bill you for something shipped unsolicited, and it does not have a leg to stand on in court to enforce such a demand. I'm sure it is within the contract to cancel your actual item (out of spite), but they will certainly owe you that money back with zero deductions. It would have a tough time explaining why it decided to screw you out of your win because it can't run a business properly.

As far as a hypothetical winning bidder who is now "out" the erroneously sent item, that may indeed be true. But that bidder is entitled to money back, so he/she will be made whole. It has nothing to do with the person who accidentally received it.

Personally, I would acquiesce and send it back, but I would demand the parcel carrier come to me. And that's because the person who received it hold all the cards here, period. I find Heritage's demands for your time to be offensive, personally. If any rep. from Heritage is on this board, I ask now that you confirm or deny that you are employing blatant stongarm tactics to punish innocent customers for your mistakes.

[k.crist]

Your thought process throughout this thread is fascinating. I hope true inconveniences that occur in the hospital aren’t subjected to the same level of “critical” thinking.


Sent from my iPhone using Tapatalk

[toledo_mudhen]

Can't believe I read every single post in this thread - 25 minutes of my life that I will never get back (I may speak to an attorney)

It was kinda like a train wreck - couldn't turn away

[bnorth]

WOW, I must be misunderstanding something here.

I understand mistakes happen, true character is shown by how you fix those mistakes.

So a incompetent moron sent the wrong package out. Then they send the recipient a bill for something they did not buy. Then they hold hostage the item he did win and has paid for. Did I miss something?

[CuriousGeorge]

No you have it right.

[bobbyw8469]

Im confused. Just send the package back already.

[bnorth]

Originally Posted by CuriousGeorge

No you have it right.

So if I got it correct why is the peanut gallery attacking the OP who has done nothing wrong?