Can you provide a link to where you found that? The wording is far more upfront and plainly-spoken than I am used to seeing from ebay, especially where planned future changes are concerned.
My problem with the hassle-free return idea is that it presupposes that buyers will only return items that actually have defects and will only check the correct box for their scenario when initiating a return. The reality is that as soon as there is an opportunity and financial inventive to abuse the returns procedure, there will be more buyers doing so. It's bad enough now dealing with buyers who simply changed their mind when the buyer has to contact the seller and potentially eat the return shipping cost if they have buyer's remorse. Allow them to return anything at the seller's expense and without having to contact the seller if they just check the "not as described" box, and you WILL see the number of returns go way up. It won't be because sellers all of a sudden forget how to describe their wares accurately. It also won't be the majority, but it will be enough to make selling on ebay an unpleasant endeavor for many.
If you want an example of how a lack of accountability affects user behavior, look at the way that bid retractions are abused. The buyers you see with hundreds of retractions all checked the oops box over and over despite knowing full well what they were bidding. Without any repercussions or accountability though, it becomes a bidding strategy, even if it does require a white lie to utilize it each time.
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08-15-2014, 07:29 PM
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