How do I protect myself as a seller?

Exhibitman · #27 10-22-2019, 04:48 PM

Thomas:

There is (allegedly) a seller protection policy on PayPal:

https://www.paypal.com/us/webapps/mp...agreement-full

PayPal's Seller Protection Program
What’s eligible
If you sell something to a buyer and the transaction is later disputed or reversed under Reversals, Claims or Chargebacks, you may be eligible for reimbursement under PayPal’s Seller Protection program. When it applies, PayPal’s Seller Protection program entitles you to retain the full purchase amount and we will waive any related chargeback fees paid (for debit and credit card-funded transactions). There is no limit on the number of payments for which you can receive coverage. By accessing the transaction details page in your PayPal account you can determine whether or not your transaction is eligible for protection under this program
PayPal’s Seller Protection program may apply when a buyer claims that:
They did not authorize, or benefit from, funds sent from their PayPal account (referred to as an “Unauthorized Transaction” claim); or
They didn’t receive the item from you (referred to as an “Item Not Received” claim).
PayPal’s Seller Protection program may also apply when a transaction is reversed because of a successful chargeback by a buyer or when a bank funded payment is reversed by the buyer’s bank.
This section describes PayPal’s Seller Protection program as it applies to you, but you should also be familiar with the Impact of various purchase protection processes on sellers.

Basic requirements
To be eligible for PayPal’s Seller Protection, you must meet all of the following requirements:
The primary address for your PayPal account must be in the United States.
The item must be a physical, tangible good that can be shipped.
You must ship the item to the shipping address on the transaction details page in your PayPal account for the transaction. If you originally ship the item to the recipient's shipping address on the transaction details page but the item is later redirected to a different address, you will not be eligible for PayPal Seller Protection. We therefore recommend not using a shipping service that is arranged by the buyer, so that you will be able to provide valid proof of shipping and delivery.
You must respond to PayPal's requests for documentation and other information in a timely manner as requested in our email correspondence with you or in our correspondence with you through the Resolution Center. If you do not respond to PayPal’s request for documentation and other information in the time requested, you may not be eligible for Seller Protection.
If the sale involves pre-ordered or made-to-order goods, you must ship within the timeframe you specified in the listing. Otherwise, it is recommended that you ship all items within 7 days after receipt of payment.

Item Not Received additional requirements
To be eligible for PayPal’s Seller Protection program for a buyer’s Item Not Received claim, you must meet both the basic requirements listed above and the additional requirements listed below:
Where a buyer files a chargeback with the issuer for a card-funded transaction, the payment must be marked “eligible” for PayPal’s Seller Protection on the Transaction Details page.
You must provide proof of delivery as described below.

Unauthorized Transactions additional requirements
To be eligible for PayPal’s Seller Protection program for a buyer’s Unauthorized Transaction claim, you must meet both the basic requirements listed above and the additional requirements listed below:
The payment must be marked “eligible” or “partially eligible” for PayPal's Seller Protection on the Transaction Details page.
You must provide proof of shipment or proof of delivery as described below.

Did you apply for reimbursement under the PayPal program?

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